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Terms & Conditions

Room & breakfast, not prepaid

  • Can be freely changed or canceled until 4 PM on the day of arrival
  • Special rules apply for Strawberry Gold and Platinum members

Room & breakfast, prepaid reservations

  • Date changes can be made until 4 PM on the day of arrival, note that there may be a price difference for the new date
  • The prepaid amount will not be refunded in case of cancellation, unless the cancellation is made within 4 hours of the reservation being made

Packages

  • Date changes can be made up to 48 hours before arrival, note that there may be a price difference for the new date
  • The prepaid amount will not be refunded in case of cancellation, unless the cancellation is made within 4 hours of the reservation being made or with the purchase of cancellation insurance.
  • With the purchase of cancellation insurance, the reservation can be freely canceled up to 48 hours before arrival. The cancellation fee will not be refunded.

Offers

  • Bookings made on time restricted offers cannot be moved to dates after the offer period has ended.

Wellness treatments

  • Treatments and activities at Vestkantbadet & Vestkantbadet Gym can be canceled up to 24 hours before the scheduled appointment.

No Show / Failure to arrive

  • All reservations that have not been canceled by the set deadline, or in the case of a no show/failure to arrive, will be charged. This applies to all departments of the hotel unless otherwise agreed

Age requirements

  • There is a minimum age requirement of 20 to book a room at Sommerro. The booking must be in the name of a person aged 20 years or more.
  • Children under 6 are allowed to use the pool at weekends, under the supervision of an adult.


GENERAL TERMS AND CONDITIONS

Booking

  • The confirmation will indicate the number of persons, price, lodging, as well as other products and services to be provided by the hotel

Validity of Price Agreement

  • The agreed prices are binding for both parties, but the hotel reserves the right to adjust the prices due to increased taxes and fees or other circumstances beyond the control of the hotel

Guarantee

  • The reservation is guaranteed through a company or by credit card. The hotel reserves the right to request a deposit

Payment

  • Authorization will be taken at check-in for the agreed price. The authorization will be charged at check-out, and any amount beyond that will be paid directly at the hotel

Invoicing

  • Invoicing must be agreed upon and approved no later than 12:00 PM on weekdays or 3:00 PM before the weekend. Requests for invoicing must be sent in writing by email to stay@sommerrohouse.com. We reserve the right to perform a credit check on the company before approving the invoice. Invoicing fees may apply. We do not invoice individuals

Smoking

  • Sommerro is a non-smoking hotel. In the event of smoking in our hotel rooms, a fee will be charged. In the case of smoking in common areas, the hotel reserves the right to charge a fee or ask the individual to leave the hotel. The fee for smoking in the hotel is 5.000NOK.

Responsibility for Property Damage or Negligent Behavior

  • The reservation holder is responsible for any damage to the room and premises resulting from negligence or negligent behavior by the guest(s). A fee will be charged for any damage incurred. The hotel reserves the right to ask the individual to leave the hotel

Force majeure

  • Events beyond the control of either party – such as strikes, lockouts, fires, etc. that make it impossible to fulfill the obligations of this agreement – entitle the party to terminate the agreement without liability

Check-in and Check-out

  • Check-in is guaranteed from 3:00 PM on the day of arrival
  • Check-out is at 12:00 PM on the departure day for individual bookings and at 10:00 AM for groups
  • Early check-in or late check-out may be available upon request, at an additional cost

Commercial activities

  • Commercial activities as part of a stay must be arranged directly with the hotel.

Jurisdiction

  • All disputes that may arise between the parties to this agreement or otherwise, or between guests and the hotel, shall be resolved under Norwegian law. If the dispute is not settled amicably, the hotel's jurisdiction shall apply.
  • Sommerro handles your personal information in various contexts, such as when you order our services, stay at our hotels, or use services we provide.
  • For more information please see: https://www.sommerrohouse.com/en/privacy-policy/

Lost & found

  • We retain lost and found items for 1 month after checkout.
  • The guest is responsible for covering the costs associated with the forwarding of lost property

General

  • For security purposes, it is not allowed to have room visitors from people who are not hotel guests after 23:30 / 11:30pm.

Booking